Refund policy

While we strive for the best quality, very rare we may be at fault and our supplier ships you a wrong/faulty product. Or you find out that the dress doesn’t fit you due to size issues. This may lead to inconvenience and hence we offer both exchange and returns for these reasons only. 

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

In case the product is faulty like incorrect product received or print mismatch, we either return and refund or exchange as we deem fit.

If there is a size issue, we offer a one-time exchange. We will get the product picked up and then once we receive it, we will ship the product of the size you requested.

We do not provide free returns for not liking the product.

In case the product is not available in the size requested, you can purchase any other dress from our website for the same or above price. You would need to prepay us for the difference as we cannot do Part COD orders.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Process for returns,

1. Fill this form - https://fashionkart20.myshopify.com/apps/return_prime

2. Send us a pic of Kurti received at WhatsApp 6375573692 (not the display picture of the website). 

If your return is accepted, we’ll get the product picked up in the next 3 - 4 days but may depend on the courier company. Items sent back to us without first requesting a return will not be accepted. Further, if we are not able to get this picked, we would request the customer to send this to us. We will not charge a return handling fee for these cases and refund actuals up to Rs 150 for exchange customers.

You can always contact us for any return question at WhatsApp 9108025180 or email  fashionkartshop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please allow 10 to 14 working days for the credit to appear in your account.

Refunds for COD orders would only be done by UPI payments (like Google pay, phone pe or paytm) or Bank transfer which usually takes more time.